# Our Story - Global Tea Emporium

# Our Story

From Passion to Purpose: The Global Tea Emporium Journey

## How It All Began

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## Our Mission & Values

Global Tea Emporium was founded on the belief that great tea should be more than just a beverage – it should be an experience that connects you to the land, the people, and the traditions that created it.

### Authenticity First

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### Sustainability & Fair Trade

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### Education & Community

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### Quality Without Compromise

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## Meet Our Tea Family

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## Frequently Asked Questions

#### What makes your teas different from supermarket teas?

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Our teas are sourced directly from traditional tea gardens and artisan farmers around the world. Unlike supermarket teas that may sit in warehouses for months, our teas are freshly harvested, properly stored, and shipped directly to you. We work closely with tea masters who have perfected their craft over generations, ensuring you receive authentic, premium-quality teas with exceptional flavor profiles.

#### How should I store my tea to maintain freshness?

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To maintain optimal freshness, store your tea in an airtight container away from light, heat, and moisture. We recommend keeping tea in a cool, dark place like a pantry or cupboard. Avoid storing tea near strong odors, as tea can absorb surrounding scents. Properly stored, most teas will maintain their quality for 6-12 months, while pu-erh teas can actually improve with age when stored correctly.

#### What is the best water temperature for brewing different types of tea?

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Water temperature is crucial for optimal tea brewing. Here's our guide: Green teas: 160-180°F (71-82°C), White teas: 175-185°F (79-85°C), Oolong teas: 185-205°F (85-96°C), Black teas: 200-212°F (93-100°C), Pu-erh teas: 200-212°F (93-100°C), Herbal infusions: 200-212°F (93-100°C). Using water that's too hot can burn delicate teas, while water that's too cool won't extract the full flavor profile.

#### Do you offer organic teas?

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Yes! Many of our teas are certified organic, and we work with farms that practice sustainable, chemical-free cultivation methods. Look for the organic certification label on our product pages. Even our non-certified teas are sourced from farms that prioritize environmental stewardship and sustainable farming practices, as we believe great tea starts with healthy soil and happy plants.

#### How long does shipping take, and do you ship internationally?

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We offer fast shipping throughout the United States, with most orders arriving within 3-5 business days. We also ship internationally to many countries, though delivery times vary by destination (typically 7-14 business days). All orders include tracking information, and we carefully package our teas to ensure they arrive in perfect condition. Free shipping is available on orders over $50 within the US.

#### Can I return or exchange tea if I'm not satisfied?

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Your satisfaction is our top priority. If you're not completely happy with your tea, please contact us within 30 days of purchase. While we cannot accept returns of opened tea due to food safety regulations, we'll work with you to find a solution - whether that's a replacement, store credit, or refund depending on the circumstances. We want every cup of tea you brew to bring you joy!